Privacy Policy

Who we are

Resolute Claims Group, LLC is a public adjusting firm based in Machesney Park, Illinois. We represent property owners in their insurance claims. In this policy, “we” and “us” mean Resolute Claims Group, LLC.

What we collect

Information you give us. When you request a Free Claim Review, call, text or email us, we collect what you choose to share. That can include your name, phone number, email address, how you prefer to be contacted, the property location and type, the kind of damage, a description of the loss, where your claim stands, and an estimate of the loss if you have one.

Please do not send policy numbers, claim numbers, Social Security numbers or bank details through the website form. If we work together, documents are shared later through a secure method.

Information collected automatically. Like most websites, the servers that host this site record basic technical information such as IP address, browser type and the pages requested. This is used to keep the site secure and running. When you submit the form, we also record which page it was sent from.

Analytics and advertising. We do not currently use analytics or advertising tracking on this site. If we add tools like that, we will update this policy first, and we will not send the details of your claim to them.

Cookies

The site uses a small number of cookies and similar tools that it needs to work and stay secure, such as spam protection on the form. We do not use cookies to sell your information or to build advertising profiles.

How we use your information

• To respond to your request and review your situation
• To contact you the way you asked us to
• If you hire us, to represent you on your claim under a separate written agreement
• To keep the records that the law and our license require
• To protect the site and our business from spam and fraud

How we share it

We do not sell your personal information. We share it only in these situations:

• With service providers who help us run the business, such as our website host and email provider, and only so they can provide that service
• After you hire us, with your insurance company and others involved in your claim, as needed to handle the claim or as you direct
• When the law requires it, when a regulator asks for it, or when needed to protect our legal rights

Text messages

If you check the box on our form agreeing to receive text messages, we may text you from (815) 706-5535 about your request, such as confirming we received it and arranging a time to talk. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Agreeing to texts is not required to request a claim review.

We use Quo, our business phone provider, to send and receive texts and calls. We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages.

How long we keep it

If you contact us and do not become a client, we keep your request and our messages with you for up to two years, so we can follow up and have a record if you contact us again, then delete them. You can ask us to delete them sooner at any time. If you become a client, we keep your claim file for as long as the law and our license require.

How we protect it

The site uses an encrypted connection, and form notices are sent through our own authenticated business email. Access to your information is limited to the people working on your request or your claim. No website or email system is perfectly secure, so please share only what is needed through the form.

Your choices

You can ask us to show you the information we have about you, correct it, or delete it, subject to any records we are required to keep. You can also ask us to stop contacting you at any time. Just email or call us using the details below.

Children

This site is meant for property owners and is not directed to children. We do not knowingly collect information from anyone under 13.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top.

Contact us

Resolute Claims Group, LLC
Machesney Park, Illinois
claims@resoluteclaimsgroup.com
(815) 706-5535